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Support

Email hello@offladder.com and we'll reply by email.

What to include

  • Where it happened: offladder.com, OffLadder CV in Chrome, or OffLadder in ChatGPT or Claude.
  • What you asked or clicked, and what you expected to see.
  • For ChatGPT or Claude, the question you asked, so we can run the same one.
  • If it's about your account, the email address you signed up with. Never send a password.

Common questions

  • Using OffLadder in an assistant: see OffLadder in ChatGPT (offladder.com/chatgpt) or OffLadder in Claude (offladder.com/claude).
  • Billing and refunds: see Refunds (offladder.com/refunds).
  • Your data, exporting it or deleting your account: see Privacy (offladder.com/privacy).
  • Using OffLadder safely, including for under-18s: see Safe use (offladder.com/safe-use).

Something wrong in an answer?

If a guide, a direction or a figure looks wrong, tell us which page or question it was. We fix factual errors and update the guide's date. Read more about how OffLadder works on the About page.