Privacy

OffLadder is a personal coach for figuring out what you could do with your life. To do that it has to remember things about you. This page explains exactly what that means. The service is run by The AIGency LLC, trading as OffLadder, and The AIGency LLC is the data controller for the personal data described here.

Who can use it

OffLadder is for ages 13 and up. We ask for an age range at the start of onboarding. If someone selects Under 13, we stop the experience there and no personalised guidance is generated. If we find an account belongs to someone under 13, we close it and delete the data.

What we store

Your email address and sign-in details.
Your onboarding answers, age range, the worlds that interest you, and what you tell us about yourself.
Your conversations with your coach, including links you paste and files or notes you choose to share.
What the product has generated for you: directions, things to try, and what you said happened afterwards.
If you use the OffLadder CV extension and sign in: Your jobs (the jobs you check or save, with title, company, link, job site and any reminder or note, and whether you heard back), each CV and cover letter you download, copy or attach from the panel, anything you try from a job, and how many tailorings you have used this week. Your main CV and the answers you save for application forms are kept in your browser, not in your account.

What we use it for, and on what basis

To personalise your coaching and, if you use the CV extension, to tailor your CV. Your conversations and onboarding answers are used so your coach remembers you, and so the ideas and experiments you see actually relate to you. How the CV extension uses your data is set out in its own section below. Whether people heard back about jobs they tailored a CV for is also counted across everyone, never by name and only in groups of 20 or more, to tune how the CV extension reads a job. We rely on performance of our contract with you to run your account and deliver the coaching; on our legitimate interests to keep the service secure, prevent fraud and improve the product; and on legal obligations where the law requires us to keep records. We don't sell your personal data, and we don't share it with advertisers.

The OffLadder CV extension

The extension runs in a side panel in Chrome. It reads only the tab you are on, and only while the panel is open. What it sends, and where, depends on what you ask it to do:

Adding your CV: the panel sends the CV text (or page images of a scanned CV) to OffLadder, where an AI model sorts it into roles, skills and education. The result is checked against your original and saved in your browser.
Checking a job: the panel reads the post on your screen and compares it with your CV inside your browser. This works without an account and doesn't send your CV. To check a post, it may also look up the same job on the employer's public job board (Greenhouse, Lever or Ashby) and the company on Wikipedia.
Tailoring a CV, and writing a cover letter or other text for a job: needs you signed in. Your CV details and the job post text are sent to OffLadder, and an AI model provider writes the new version and sends it back.
Drafting application answers: when you are signed in and Fill finds open questions on a form (like “Why do you want to work here?”), your CV details, the job post text and those questions are sent to OffLadder, and an AI model provider writes drafts. Questions only you can answer, such as pay, visa, start date, gender, ethnicity, disability or consent, are never drafted or given to the AI model.
Your saved answers: answers you give in the panel (like your notice period or whether you need a visa) are kept in your browser, so the next form that asks gets the same answer. Questions about you, like gender, ethnicity or disability, are never saved. You can see and delete saved answers in the panel's Settings.
Fill is yours to run: nothing goes into a form until you press Fill, and a draft goes in only when you press Put in on it. Once text is in a form it is on the employer's site, which can see it there and receives it when you submit. The extension never submits a form.
Finding who to write to: when you press Find names for a job on your record, the company's name and the kind of job titles that would manage that role are sent to a business contact data provider through Firecrawl. It returns up to three people with their job title, public profile link and, where it has one, their work email address. Nothing about you is sent, and we don't store what comes back.
Asking Laddie about a job: your question goes to your OffLadder coach with a short note about the job (the role, its must-haves, what your CV shows and your gaps), not your contact details or CV text. The conversation is kept on your account like any other.
Showing a page to Laddie: when the tab you are on is not a job post, the panel can offer to show that page to Laddie. Nothing is sent unless you press Show this page to Laddie and then Send. What goes with your question is the page's title, its address without anything after the question mark, and its opening lines or the part you selected, with phone numbers and email addresses removed. It is kept in that conversation on your account like any other. The offer is never made on pages that are private by nature, such as mail, messages, banking, sign-in and checkout pages, AI chats, or any page with a password box. Until you press, the page is only read inside your browser, to name it on the card and to put the items from your Explore that are closest to it first.
Your jobs: when you are signed in, the jobs you check or save (title, company, link, job site, any reminder or note), what you say happened, and each CV and cover letter you download, copy or attach are kept on your account, so the list follows you to any browser and you can download a CV again. You can turn this off in the panel's Settings, and then Your jobs stays in that browser. While you are signed out, nothing is kept on your account and nothing is sent later when you sign in.
Try the work: when you are signed in and ask for something to try from a job, the job post text, its must-haves, your role titles and your skills are sent to OffLadder, and an AI model provider suggests fifteen minutes of the work. Nothing is saved until you start it or save it, and then it goes on your Try page with the job it came from.

Apart from Your jobs and Try the work as described above, we don't add your CV, the job text or your drafts to your OffLadder account. They do pass through our servers and our AI and hosting providers to produce the result, and those providers handle them under their own terms. Deleting your CV in the panel removes it from that browser. You can remove any job, with its CVs, from Your jobs in the panel, or clear the whole list there.

OffLadder in Claude and ChatGPT

OffLadder's tools inside AI assistants such as Claude and ChatGPT need no account. When the assistant uses one, it sends OffLadder only the words it chose for that question, such as a career name or a few words about what you enjoy. The tools only read OffLadder's published pages: they don't sign you in, read or change an OffLadder account, call an AI model, or store what the assistant sent, apart from the short-lived request logs our hosting provider keeps for every page. Your conversation stays with the assistant you use, under its own privacy terms. Links in the answers carry a tag naming the assistant, so we can count the visits it sends.

Email

Some email is part of running your account: sign-in links, password resets and anything about your membership or a trial ending. Notes from your coach are separate: up to three in your first week, then at most one a week, and only when there is something of yours worth picking up. For adults they are on to start with, under our legitimate interest in helping you carry on what you started. For anyone under 18 they stay off unless you switch them on. Either way, the link at the bottom of any note turns them off. The reminder and the "Did you get to try it?" email about a read sent without an account have a link that stops them too.

Who helps us run it

We share data with these categories of recipients, for these purposes only:

Accounts, sign-in and the database that stores your data.
Hosting and the platform the product runs on.
AI model providers, they process your messages to generate your coach's replies and, when you use the CV extension, your CV, the job post text and a form's open questions to read your CV, tailor it and draft answers.
A web-reading service, used to fetch and summarise pages and links relevant to you.
Google Analytics, used to count page views and where visits come from.
An email provider, used to send sign-in links, your first read if you ask for it, notes from your coach and emails about your membership.
Stripe, Inc., for processing membership payments, subscriptions, invoicing and tax calculation. Stripe collects your billing details directly at checkout; we never see your card number.
Professional advisers such as legal and accounting, and authorities where the law requires it.

How long we keep it

We keep your account data and conversations for as long as your account is open. When you delete your account in Settings, it and everything attached to it are removed straight away. If you ask us to do it instead, we do it within 30 days. If you stop using OffLadder without asking, we delete inactive accounts after 24 months. Records we must keep for tax or accounting reasons are held for as long as the law requires, then deleted or anonymised. If you answer the opening questions without making an account, the read is kept for a week so you can come back to it, and your answers and email address are cleared 30 days after that.

Your control and your rights

Export: you can download everything we hold about you as a file from Settings.
Delete: you can clear your conversations, or delete your account and everything attached to it, from Settings.
Correct: you can edit your name, what your coach believes about you, and remove individual memories.
Email: notes from your coach can be switched off at any time in Settings, or with the link at the bottom of any note.

Depending on where you live you may also have the right to access, correct, erase, restrict or object to our use of your data, to receive a portable copy, to withdraw consent, and to complain to your local data protection authority. Write to us and we'll respond within one month.

Where your data is handled

Our providers may process data outside your country, including in the United States. Where data leaves the UK or EEA we rely on appropriate safeguards such as standard contractual clauses or an adequacy decision.

Cookies

We use essential cookies and browser storage to keep you signed in and to keep the service secure. We measure which pages and suggestions help people with our own events, stored with a random id for your browser and, once you sign in, your account. We also use Google Analytics, which sets its own cookies, to count page views and where visits come from. It sees which pages are opened, not what you write. We don't use advertising cookies. You can clear or block cookies in your browser, though sign-in won't work without the essential ones.

Keeping it safe

Your data is protected behind your account and row-level database rules, so other users can't read it, with encryption in transit and access limited to the people who need it. No system is perfect, if something goes wrong we'll tell affected people.

Getting in touch

For account deletion, a copy of your data, or any privacy question, email hello@offladder.com, or write to The AIGency LLC at that address. If you're a parent or guardian and want your child's account removed, write to the same address and we'll take care of it.