Privacy

OffLadder is a personal coach for figuring out what you could do with your life. To do that it has to remember things about you. This page explains exactly what that means.

Who can use it

OffLadder is for people aged 13 and up. If you are under 13, you can't create an account.

What we store

Your email address and sign-in details.
Your onboarding answers — age range, the worlds that interest you, and what you tell us about yourself.
Your conversations with your coach, including links you paste and files or notes you choose to share.
What the product has generated for you: directions, things to try, and what you said happened afterwards.

What we use it for

One thing: personalising your coaching. Your conversations and onboarding answers are used so your coach remembers you, and so the ideas and experiments you see actually relate to you. We don't sell your personal data, and we don't share it with advertisers.

Who helps us run it

We use service providers to make OffLadder work, and your data passes through them for that purpose only:

Supabase — accounts, sign-in and the database that stores your data.
Lovable — hosting and the platform the product runs on.
AI model providers, reached through Lovable's AI gateway — they process your messages to generate your coach's replies.
A web-reading service, used to fetch and summarise pages and links relevant to you.
An email provider, used to send the weekly note if you have it switched on.

Your control

Export: you can download everything we hold about you as a file from Settings.
Delete: you can clear your conversations from Settings, and you can ask us to delete your account and everything attached to it.
Correct: you can edit your name, what your coach believes about you, and remove individual memories.
Email: the weekly note can be switched off at any time in Settings.

Keeping it safe

Your data is protected behind your account and row-level database rules, so other users can't read it. No system is perfect — if something goes wrong we'll tell affected people.

Getting in touch

For account deletion, a copy of your data, or any privacy question, email privacy@offladder.com. If you're a parent or guardian and want your child's account removed, write to the same address and we'll take care of it.