About OffLadder · 4 min read
How does the free trial and refund work?
Your first membership starts with a 7-day free trial. Cancel before it ends and you pay nothing; after you pay, a full refund is yours within 30 days.
The short answer
Your first OffLadder membership starts with a 7-day free trial. You add a card when it starts, and it's first charged when the trial ends, unless you cancel before then. We email you three days before it ends. Once you've paid, you can ask for a full refund within 30 days of that payment, with no reason needed, by emailing hello@offladder.com. You can cancel any time and keep access to the end of the period you paid for.
Key takeaways
- The trial lasts 7 days, is one per person and takes a card at the start.
- Cancel before it ends and nothing is charged; you go back to the free account.
- Any payment can be refunded in full within 30 days, without giving a reason.
- Cancel from the Membership page; you keep access to the end of the period you paid for.
- Your read, directions, experiments and notes stay when membership ends.
On this pageThe trial, step by step
The trial, step by step
- Start the trial and add a card at checkout. Nothing is charged yet.
- You get every member feature for 7 days.
- We email you three days before the trial ends.
- Do nothing and the plan you chose begins, monthly or yearly. Cancel before the end and nothing is charged.
The refund
If you're not happy with a paid membership, ask for a full refund within 30 days of the payment. You don't need to explain. Email hello@offladder.com from, or naming, the address you used at checkout. Payments are processed by Stripe.
Cancelling
You can cancel any time from the Membership page or the billing portal there. Cancelling stops future payments, and you keep access until the end of the period you've paid for. Cancelling during the trial means you're never charged.
| Situation | What you pay | What you keep |
|---|---|---|
| You cancel during the trial | Nothing | Free account and everything you saved |
| You cancel a paid plan | Nothing more | Membership to the end of the paid period |
| Refund asked within 30 days of a payment | That payment back | Free account and everything you saved |
Questions people ask
- Do I need a card to start the trial?
- Yes. You add a card when the 7-day trial starts. It isn't charged during the trial, and if you cancel before it ends it's never charged at all. We email you three days before the trial ends.
- Can I have a second trial?
- No. Each person gets one trial. A membership started after an earlier trial or membership is billed from the day it starts, and the 30-day refund applies to that payment.
- How do I ask for a refund?
- Email hello@offladder.com with the email address you used at checkout. Once approved, the money goes back to the original payment method, usually within 5 to 10 business days depending on your bank.
- What happens after 30 days?
- A period you've already used isn't normally refunded after 30 days. If something went wrong on our side, such as being billed twice or losing access, write to us and we'll put it right.
- What do I lose if I cancel?
- Nothing you've saved. Your read, directions, experiments and notes stay. Laddie goes back to 5 messages a day and the extras go back to the free amounts.
Exercises are practice, not evidence of career fit or a qualification. How to read our guides and report a correction.
Sources
- Refund policy · OffLadder
- Terms: membership, payment and billing · OffLadder
- Pricing: free account, membership and the trial · OffLadder
How this page is written
Sources support the factual background, not a guarantee that an exercise predicts career fit. Fictional practice material is labelled. Dates record content updates; no independent expert review is implied. More about OffLadder.